Social Media Ground Rule # 5: Integration

Here we are at the last 'rule' of social media...of course, these are really guidelines meant to help you shape your own social media presence. Of all of the rules, integration is the one that many organizations overlook, but it's key in maximizing your brand's meaning in the marketplace and leveraging the ROI from all of your other communications efforts.

Make sure that you create a 'closed loop' of connections between the content and calls to action that you use on social media sites and the rest of your marketing, whether it is a web site, a brochure, or a presentation. Consistency of message, content, and values is as key for social platforms as it is for anything else you add to your marketing mix.

Social Media Ground Rule #2: Commitment

Now that you've identified your business objectives for entering the social media sphere, the next step is to determine the resources you are going to commit to establishing and keeping your presence positive there. This most likely means that you will need to delegate the keeping of your social spaces to someone on your team or a third-party content provider. Be sure that whomever is responsible for updating your social media presence is fully aware of your objectives and well-informed about your company.

How often should you update your FB page? Emerging research shows that unless you have a real-time event occurring, once a day is plenty (btw, Wednesdays before noon are one of the peak traffic times on FB...the weekends are the least trafficked times). Twitter followers tend to accept more frequent updates, but use your discretion--too many tweets may turn off your audience.